ABOUT US

Job Title: Doula Program Supervisor
Location: Remote (California - based)
Job Type: Full-time, Non-Exempt (30-40 hours weekly) 

About Happy Mama 

Happy Mama, a DBA of Reach Healthcare, provides exceptional maternal health support through tailored doula care programs. We are committed to improving the childbirth experience with a full spectrum of services that promote dignity, health, and well-being for all families—including those with high-risk pregnancies. 

Position Overview 

The Doula Program Supervisor is responsible for leading and supporting a team of doulas in the delivery of high-quality maternal support services. This is a working supervisor role, meaning the majority of time is spent performing similar duties as the doulas, with additional responsibilities related to scheduling, training, and quality oversight. 

This is a non-exempt, hourly position, eligible for overtime in accordance with California wage and hour laws. 

Essential Duties & Responsibilities 

Team Leadership & Development 

• Supervise, coach, and mentor doulas to ensure consistent delivery of quality client care. 
• Conduct team meetings, training sessions, and support performance evaluations. 
• Provide real-time coaching and support to improve individual and team effectiveness. 
• Promote a respectful, inclusive, and collaborative team culture. 
• Ensure compliance with California labor laws, Cal/OSHA safety standards, and internal policies. 

Client & Case Management 

• Oversee client-to-doula assignments to maintain balanced caseloads and continuity of care. 
• Provide backup coverage for client care, including attending births as needed. 
• Support Doula Team in addressing client-related challenges, ensuring high levels of satisfaction. 
• Carry a limited client caseload as needed to support service delivery and continuity of care. 
• Coordinate with internal teams to align doula services with organizational goals. 

Operational Oversight 

• Manage scheduling to ensure optimal coverage for appointments and on-call shifts. 
• Monitor team metrics and client outcomes, preparing regular reports for leadership. 
• Ensure compliance with HIPAA, California privacy laws, and safety protocols. 
• Maintain documentation and quality assurance standards in line with program goals 

Minimum Qualifications 

• High School Diploma or equivalent; Bachelor’s degree in healthcare, social services, or a related field preferred. 
• Minimum 1 year of supervisory or leadership experience in maternal health, healthcare, or social services. 
• At least 1 year of experience as a practicing doula preferred. 
• Strong organizational, leadership, and communication skills. 
• Proficiency in Microsoft Office and operations/scheduling tools. 
• Ability to travel within California to client sites, hospitals, or partner locations as needed. 

Compliance & Legal Requirements 

• Must be a California resident. 
• Must comply with Cal/OSHA safety standards for remote and client-facing work. 
• Must maintain a valid California driver’s license, auto registration, and insurance for any work-related travel. 
• Must pass all background checks required for healthcare professionals in California. 
• All business-related travel expenses will be reimbursed in accordance with California Labor Code § 2802, including mileage, tolls, parking, and other necessary costs. 

Compensation and Benefits 

• Pay Range: $25.00 – $30.00 per hour. The final rate will be based on relevant experience, qualifications, and internal equity. 
• Eligible for overtime pay per California law. 
• Paid Sick Leave: Accrued at 1 hour per 30 hours worked, with a minimum of 40 hours annually, in accordance with California state and local ordinances. 
• Additional Paid Time Off (PTO) may be offered separately and is payable upon termination per state law. 
• Comprehensive benefits package available. 
• Flexible work environment with remote and client-facing opportunities. 
• Be part of a growing, mission-driven team focused on maternal health and family support. 

Working Hours & Breaks 

Employees are entitled to meal and rest breaks per California law, including a 30-minute unpaid meal break for shifts over 5 hours and a paid 10-minute rest break for every 4 hours worked or major fraction thereof. 

Employment Status 

This role is classified as non-exempt under California law. 

Employment is at-will, meaning either the employee or the organization may terminate the relationship at any time, with or without cause or notice, in accordance with applicable law. 

Equal Employment Opportunity Statement 

Happy Mama is a DBA of Reach Healthcare and is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and organizational needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy or childbirth), gender identity or expression, age, disability, medical condition, marital status, ancestry, national origin, veteran status, sexual orientation, or any other protected status under California or federal law, including the California Fair Employment and Housing Act (FEHA). 

Location: Remote (California)/San Diego County 

Job Type: Full-time, Non-Exempt (30 to 40 hours per week) 

About Happy Mama 

Happy Mama, a DBA of Reach Healthcare, provides exceptional maternal health support through tailored doula care programs. We are committed to improving the childbirth experience with a full spectrum of services that promote dignity, health, and well-being for all families—including those with high-risk pregnancies. 

Position Overview 

We are seeking compassionate, client centered and dedicated doulas to join our growing team.  In this role, it provides emotional, physical, and educational support to pregnant individuals and their families before, during, and after childbirth.  No previous doula experience is required, as comprehensive Doula training is provided. 

Key Responsibilities 

• Provide continuous support throughout the prenatal, labor, and postpartum periods 
• Assist in creating a calm and respectful birthing environment 
• Educate clients on labor, delivery, and postpartum expectations 
• Work collaboratively with healthcare professionals and clinical staff 
• Maintain availability for scheduled and on-call shifts, including evenings, nights, weekends, and holidays 
• Complete accurate, timely documentation in compliance with organizational, HIPAA, and California privacy laws 
• Conduct in-home, hospital, and virtual client visits as assigned 

Minimum Qualifications 

• High school diploma or equivalent. 
• Strong interpersonal, communication skills and problem-solving skills. 
• Professional, empathetic, patient demeanor. 
• Ability to work flexible hours, including nights, weekends, and holidays. 
• Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams) 
• Physical ability to provide labor support, including prolonged standing, movement, and assisting in various birthing positions. 

Job Requirements 

• Valid California Driver’s License 
• Use of Personal Vehicle: Must provide valid vehicle registration and, if not registered in your name, written authorization to use the vehicle for work purposes 

Auto Insurance: Must show proof of current insurance that meets California’s minimum requirements 

Travel: Willingness and ability to travel throughout San Diego County and surrounding areas 

Client Visits: Willing to conduct in-home, hospital, and online visits 

Background Check: Must pass required screenings in accordance with California healthcare regulations 

Substance-Free Workplace: Must pass pre-employment drug screening and comply with company drug, alcohol, and tobacco-free policies 

Physical Demands 

• This position involves physically and emotionally demanding work, including: 
• Standing and walking for extended periods 
• Supporting clients in physical movement and birthing positions 
• Occasional lifting, carrying, pushing, or pulling up to 50 pounds 
• Frequent kneeling, bending, and reaching 
• Happy Mama complies with the Americans with Disabilities Act (ADA) and California law and will provide reasonable accommodations to qualified individuals with disabilities. 

Compensation & Benefits 

• Pay: $20.00 – $25.00 per hour, depending on experience and qualifications 
• Overtime Pay: Provided in compliance with California labor law 
• Paid Sick Leave: Accrues at a minimum rate of 1 hour per 30 hours worked, with at least 40 hours provided annually, in compliance with California state and local laws 
• Paid Time Off (PTO) and Family Leave in accordance with California labor regulations 
• Full Benefits Package available to eligible employees 

Equal Employment Opportunity 

Happy Mama is a DBA of Reach Healthcare and is proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and organizational needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy or childbirth), gender identity or expression, age, disability, medical condition, marital status, ancestry, national origin, veteran status, sexual orientation, or any other protected status under California or federal law, including the California Fair Employment and Housing Act (FEHA).